Tony Innaimo Transport, based in Queanbeyan, NSW, has seen its humble beginnings of a single truck doing local deliveries evolve into a successful and reputable interstate powerhouse with a fleet of over 100 trucks. Providing third-party logistics warehousing and distribution to major cities along the East Coast, the company has grown quite significantly since its founding over 30 years ago.

Key to their operational flexibility and ongoing success is their partnership with Linde Material Handling, a relationship that has strengthened over nearly a decade.

Red engine forklift at valued customer site

Scaling business needs with ease

Pogai Leleimalefaga, the NSW Depot Manager for Tony Innaimo Transport, shares insights into how Linde’s short-term rental (STR) solutions have enhanced their operations.

Utilising a blended fleet of 39 units counterbalance forklifts, reach trucks and pallet jacks across their business operations, Linde’s STR solutions allows them to pivot their business when needed.

“Linde’s STR solution allows us the flexibility to scale our business needs on demand. There are always customers that come and go, and having that flexibility allows us to adjust our fleet without the constraints of a long-term contract. If the work’s not there we can scale back, and when the demand picks up, we can simply jump on the phone and increase our fleet,” says Pogai.

Red Linde engine forklift and reach truck performing warehouse operations

Quality service & reliable equipment

Speaking to the quality and reliability of Linde’s machinery, Pogai comments, “We’ve encountered very few issues with the equipment provided by Linde. On the rare occasions when there are issues, the service team is quick to respond, minimising any potential downtime.”

The ease of service and maintenance is complemented by the user-friendly design of Linde’s forklifts. With their fleet predominantly consisting of Linde’s H18-H20 internal combustion forklifts, they benefit greatly from Linde’s renowned hydrostatic drive system. The hydrostatic drive ensures smooth operations by enabling Linde’s innovative twin pedal system, which allows for quick and efficient direction changes, making it ideal for loading and unloading in fast-paced environments like logistics.

Red engine forklifts performing unloading operations at customer site

For Pogai, what sets Linde apart from others in the industry is Linde’s renowned service offering. He explains, “It’s definitely the service Linde provides.”

Tony Innaimo Transport’s experience with the Linde customer service team throughout the rental process has been seamless, exceeding their expectations. Dealing with other suppliers in previous roles has made Pogai appreciative of Linde’s communication updates, quick turnaround times, and repair feedback. Pogai adds, “Once we log a ticket, the team comes out the very next day, if not the same day. They’re very onto it when it comes to our service requests.”

Beyond Linde’s equipment, the personal touch in customer service is where Linde excels. “I’m fairly new to this specific role, but from my experience, the service we’re getting from Tony Urfan, Linde Territory Manager, is exceptional. He’s always on point in replying in a timely manner. I’m very satisfied with the service he provides. We also have monthly catchups with Richard Lawson, Linde’s Retail Service Manager, and he provides us with detailed reports to ensure our fleet performs as it should. It’s good to have that constant communication open between us.”

Sales persons from Linde delivering red engine forklifts and reach trucks

A partnership built on mutual success

“Linde’s equipment ‘ticks all the boxes’.” - Pogai Leleimalefaga

The partnership between Tony Innaimo Transport and Linde Material Handling showcases how collaborations can lead to mutual growth and success. The flexibility offered by Linde’s STR solutions, combined with reliable equipment and exceptional service, enables Tony Innaimo Transport to meet their logistical challenges with ease. 

Want to optimise your operations? Contact us and our team of experts will guide you to find the best material handling solution for your business.